Management Consulting

INTEGRATED STRATEGIC PLANNING, including expanding strategic thinking, improving the integration of business strategies, developing a pragmatic and disciplined planning process, and establishing the linkages for the tactical execution of the developed strategies.

BUSINESS PROCESS MANAGEMENT (BPM), including BPM suites, enterprise content management systems, process modeling, business rules engines, and e-business systems addressing sophisticated online processes.

PERFORMANCE MANAGEMENT, including business, corporate, enterprise, and workforce performance management; dashboards; scorecards; metrics; business activity monitoring (BAM); BI for performance optimization; and solutions to model, access, discover, and interact with performance data. As a component of performance management we offer implementation, training, and certification (by independent certification council) for Continuous Improvement, Lean Management, Process Management, and Six Sigma.

BUSINESS INTELLIGENCE (BI), including query/reporting, OLAP, Web analytics, statistical analysis, data/text mining, customer intelligence, spreadsheets, visualization, KM, taxonomies, and search and retrieval

CUSTOMER CARE (CRM), including sales, marketing, and service management; personalization, customer data integration, predictive modeling, Web analysis, and predictive modeling and analysis

INFORMATION TECHNOLOGY STRATEGIC PLANNING, including expanding strategic innovative development, improving the integration of technologies both now and in the future, developing a pragmatic and disciplined IT Planning Process, and establishing the linkages for the tactical execution of the developed technology strategies.

KNOWLEDGE MANAGEMENT AND COLLABORATION, including corporate portals, content classification, taxonomy and search, text mining, expertise management, social networks, and e-mail management

COMPLIANCE/GOVERNANCE AND SECURITY, including records management, identity management, content access controls, digital rights management, security, and Sarbanes-Oxley, HIPAA, and other regulatory compliance solutions